CUSTOMER CARE
This website is owned and operated by Jo Soar. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors [description of what is offered on your website]. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.
DELIVERY INFORMATION
How do Fairies travel?
Each sculpture is carefully packed and sent in a sturdy box. Fairies travel all
the time through the postal system, they are more durable than they look.
You may need to tweak legs on arrival.
I use recycled packaging wherever possible.
All small sculptures travelling within the UK are sent via Royal Mail Special
Delivery. This is a fully insured overnight service. Larger items and those
travelling overseas most frequently travel with Parcelforce using a fully
tracked service. You will receive a notification when a piece is ready to
travel and an estimated delivery time.
Items delivered outside the UK could be subject to import duties and taxes.
These are charged at destination and are the responsibility of the
individual receiving the goods. Please contact your local customs office for
further details before purchasing if you are concerned.
Please note: Samantha Bryan cannot be held liable for any import duties or
taxes that may be imposed.
Postage within the UK is free
Additional charges apply for all international shipping, automatically
applied at checkout.
RETURNS POLICY
Each sculpture is one of a kind, sold as seen. The measurements,
descriptions and photos of each piece are as accurate as possible. Please
refer carefully to these details before purchasing. If you have any questions
or want to check the details, please do so before buying. We are more than
happy to supply additional photos to ensure you are happy. Fairy re-
homing is a sensitive business.
Every piece is packaged and posted to withstand even the clumsiest of
postman. However, if an item arrives damaged, please take photographs of
the parcel before opening and notify us by email within 24 hours of
delivery. Please do not sign the "Received in good condition" declaration if
you haven’t examined the exterior of the parcel or if it is damaged. We
won’t be able to refund if the parcel is signed as being “received in good
condition” but is later found to be damaged.
Unfortunately, we cannot offer returns on commissions or pieces made to
order.
If you wish to return a sculpture purchased via the online shop, please
email us and arrange for the return of the sculpture (both within 14 days of
delivery). The cost and condition of returned sculptures are the customer’s
responsibility, and the sculpture remains the responsibility of the customer
until it reaches us. (Returns must be packaged in the original box and have
all packaging reapplied using the same method in which it arrived. The
customer must use a tracked and signed for method, insured to the full
amount of the purchase price.) We will issue a full refund on returned
sculptures that meet these conditions minus our postage fees, unless the
item has been damaged in transit.
Cancelled orders that have already been shipped will be treated as returns
using the policy above.